SimpliPlug CSMS — Driver Guide & Sectional FAQ

1.1 Overview & Authentication Options

The SimpliPlug Login Page provides passwordless authentication for drivers and site administrators. To eliminate security vulnerabilities associated with traditional passwords, SimpliPlug relies entirely on secure OAuth and biometric Passkey authentication.

Primary Authentication Methods:

• Google OAuth: Instant sign-in using your existing personal or corporate Google account.
• Microsoft OAuth: Instant sign-in using your personal, work, or school Microsoft/Office 365 account.
• Passkey Authentication *: Secure sign-in using device biometrics (Face ID, Touch ID) or your local device PIN. (Availability depends on device compatibility).

1.2 Signing In with Google or Microsoft (OAuth)

OAuth allows you to access SimpliPlug without creating or remembering a new password.

1. Navigate to the SimpliPlug login page.
2. Select your preferred account provider:
   • Click “Continue with Google” for Google/Gmail accounts.
   • Click “Continue with Microsoft” for Microsoft/Outlook/Work accounts.
3. Authenticate with your provider when prompted.
4. Once authenticated, you will be redirected automatically to your SimpliPlug Dashboard.

Note: SimpliPlug only requests basic profile details (your name and verified email address) from Google or Microsoft.

1.3 Signing In & Registering with a Passkey *

Passkeys offer a fast, passwordless alternative that leverages the built-in security hardware of your smartphone, tablet, or computer (such as Apple Touch ID / Face ID or Windows Hello).

Registering a New Passkey:

Passkey registration is restricted to invited users created by a site host or property manager.

1. Open your organization's official Group Invite Link or QR Code provided by your administrator.
2. Click “Use another email with a passkey”.

3. Enter the exact email address registered for you by your property administrator, then click Continue.

(Note: If you enter an unregistered email, a join request will be sent to the administrator for approval).

4. Follow your browser or mobile device prompts to confirm with Face ID, Touch ID, or your device PIN.

Signing In with an Existing Passkey:

1. Click “Sign in with Passkey” on the main login screen.
2. Confirm the biometric or PIN prompt on your device.
3. Upon successful verification, you are signed in immediately.

2.1 Overview of the History Page

The History Page serves as the default landing page immediately after signing into SimpliPlug. It provides a centralized overview of driver activity, favorite saved chargers, historical usage trends, and itemized transaction logs across the network.

Top Navigation Bar & App Installation:

• Log Out Button: Safely signs you out of your SimpliPlug session.
• App Installation Icon * (Android & PWA-Supported Browsers): On supported mobile browsers (such as Chrome or Edge on Android), an install icon appears in the top navigation bar, allowing you to add SimpliPlug directly to your home screen as a Progressive Web App (PWA).

Add a Website Icon to Your Home Screen (iOS):

You can add a website icon to your iPhone Home Screen for quick access.

1. Go to the Safari app on your iPhone.
2. Go to the website you want to add to your Home Screen.
3. Tap the More button , then tap Share . If your Tabs layout is Bottom or Top, tap the Share button.
4. Scroll down the list of options, then tap Add to Home Screen. If you don't see Add to Home Screen, you can add it. Scroll down to the bottom of the list, tap Edit Actions, then tap Add to Home Screen.
5. You can choose Open as Web App to use the website as if it's an app. See Turn a website into an app.
6. Tap Add .

The icon appears only on the device where you add it.

Note: Some websites may ask for permission to send you notifications. You can change your notification settings at any time.

Bottom Navigation Bar:

The bottom navigation bar gives you one-tap access to the main areas of the app:

• Profile: Your account summary, connected organization, RFID cards, and subscription details (see section 3).
• History: Your dashboard with usage summaries, saved chargers, and recent sessions (see below).
• QR Scanner (center button): Opens the camera to scan a charger QR code and start a session (see section 5).
• Wallet: Your Quota and Wallet balances, top-ups, and transaction ledger (see section 4).
• Settings: Display name, battery capacity, appearance, language, and organization membership (see section 6).

2.2 Dashboard Modules

Monthly Usage Summary:

Displays high-level aggregate statistics for the current billing cycle alongside your account's lifetime energy consumption:

• Total Energy (kWh): Cumulative kilowatt-hours delivered across all sessions in the current calendar month.
• Total Cost ($): Total monetary cost incurred during the current calendar month.
• Lifetime Energy: Cumulative energy (kWh) consumed across all sessions since account creation.

Favorite Saved Chargers:

Pins your saved charging stations for quick access:

• Station Name & QR Code ID: Displays the charger alias alongside the physical sticker code (e.g., Charger A11 (AWYY8FYX)).
• Power Rating & Address: Displays operational max power output (e.g., 7.2 kW) and physical street address.
• Action Controls: Displays [Start Session] when the charger is idle or [View Live] when your session is actively charging.
• Refresh Charger Status: Retrieves the latest real-time availability status for saved chargers.

Latest Sessions & Recent Activity Feed:

Displays recent session activity sorted newest first. Tapping or clicking any session row opens itemized details, including a complete transaction fee breakdown.

2.3 Data Export (PDF & Excel) *

When enabled by your organization's subscription plan, drivers and administrators can export charging history for expense reimbursement or bookkeeping in PDF or Excel formats.

3.1 Overview of the Profile Page

The Profile Page provides a centralized summary of your personal account credentials, assigned host organization, site network capabilities, and registered physical RFID access tokens.

3.2 Account & Organization Summary

Personal Details:

• Name: Displays your account profile name. (You can update your display name in Settings).
• Email: Displays your registered login email address.

Connected Organization:

Displays the name and logo of your primary charging host organization. Your organization determines station access, pricing tariffs, and quota eligibility.

3.3 Subscription Plan & Enabled Features *

Outlines active plan parameters and smart management tools enabled by your host site:

• Fee Structure: Displays the Charging Service Fee.
• Enabled Capabilities: Indicates active smart features, such as:
  • Idle / Scheduled Charging: Off-peak power management and idle parking time limits.
  • Active Load Management (ALM): Dynamic electrical current balancing across stations.
  • Time-of-Use (TOU) Rates: Variable peak and off-peak pricing schedules.
  • Driver Wallet, Quota, Pay per Session: Payment channels enabled by the host organization.

3.4 Managing Physical RFID Cards & Keys *

If you have assigned RFID tokens, the My Cards section lists all physical RFID cards and key fobs linked to your account for tap-to-charge hardware access:

• Card / Key Type: Identifies whether the token is a plastic RFID card, NFC tag, or key fob.
• Masked ID: Displays the last 4 characters of the token's unique identifier (e.g., ****9841).
• Status: Indicates whether the token is currently Active or disabled.
• Usage Timestamp: Displays the date and time the card was last tapped at a charger.

4.1 Overview of the Wallet Page

On the Wallet Page, you have access to one or more payment methods including: quota, wallet, pay per session. You can view the balance in quota or wallet, and inspect detailed transaction histories and fee breakdowns.

4.2 Understanding Your Balances

1. Quota *:

• What it is: An allowance or credit balance assigned directly by your site administrator (e.g., employer subsidy, property perk, or offline payment credit).
• How it works: Selectable as a payment method during session start. The app automatically remembers your preference (Quota vs. Wallet) for future sessions.
• Key Indicators:
  • Available Amount: Remaining subsidy balance.
  • Renewal / Expiry: Date when your balance resets or expires (if configured by admin).
  • Disabled Status: Indicates if your site operator has not enabled quota access for your account.

2. Wallet (Personal Prepaid Balance) *:

• What it is: Personal funds deposited directly using a credit or debit card.
• How it works: Used to pay per session when selected at checkout.
• Key Action: Tap [Top Up] to expand the payment form and add funds to your account.

3. Pay Per Session (Direct Card Payment) *:

• What it is: A direct single-session payment option using a credit or debit card without requiring pre-funded wallet deposits.
• How it works: A temporary authorization hold is placed on your card at session start. Upon completion, the exact session cost is settled, and any remaining hold amount is immediately released.

4.3 Adding Funds to Your Wallet

1. Tap [Top Up] on your Wallet card.
2. Select Amount: Tap a quick-select button ($10, $25, or $50) or enter a custom value (minimum 5.00, default maximum 100.00).
3. Review Fee Breakdown: Check the estimated net balance credited to your account.

   About Stripe Processing Fees: Payment processing is handled by Stripe (a secure third-party payment provider). A standard transaction fee (typically around $0.30 + 2.9%, depending on card type and region) is charged directly by Stripe and deducted from your top-up amount every time a card is processed. Topping up a Wallet balance for multiple sessions avoids recurring per-session fees. For details of Stripe pricing, see https://stripe.com/en-ca/pricing#standard-pricing

   Important: SimpliPlug does not collect or retain this processing fee. If you request a refund for unused wallet funds, Stripe processing fees are non-refundable.

4. Enter Card Details: Input your credit card number, expiration date, and CVC into the encrypted payment form.
5. Confirm: Tap [Add Funds]. Funds are processed securely via Stripe and credited immediately.

4.4 Transaction & Session History Ledger

Filtering Ledger Records:

• [All]: Displays every transaction (top-ups, quota usage, and wallet payments).
• [Wallet]: Filters to personal top-ups and wallet-funded charging sessions.
• [Quota]: Filters to sessions covered by organizational allowances.
• [Show no-charge]: Toggle switch to display or hide zero-cost ($0.00) or short test sessions.

Session Itemization:

Tap any transaction row to open an itemized receipt showing:

• Energy Usage: Total energy consumed (kWh).
• Fees: Applicable processing, time, or idle fee penalties.
• Deduction Source: Specific balance deducted (Quota vs. Wallet vs. Pay per Session).

5.1 Overview & How to Scan a Charger

The QR Code Scanner allows you to scan the official SimpliPlug QR code sticker attached to a charger to access station details and start a session.

Instructions:

1. Tap the QR Scanner icon from your dashboard or browser navigation.
2. Grant Camera Access: When prompted by your mobile browser (Safari, Chrome, etc.), select Allow.
3. Align Code: Center the physical QR code sticker within the on-screen viewfinder box. Once recognized, scanning automatically pauses and opens the station's [Start Session] screen.

6.1 Overview of the Settings Page

The Settings Page allows you to update your profile details, vehicle specifications, interface appearance, language preferences, connected organization membership, and access customer support resources.

6.2 Personal & App Preferences

• Display Name: Updates your display name visible to site administrators and on itemized transaction receipts. Enter your full name into the Display Name text field.
• Vehicle Battery Capacity (kWh): Enables the system to calculate estimated battery remaining time required to complete active sessions. Enter your vehicle's total usable battery capacity as a whole number in kilowatt-hours (e.g., 57 kWh).
• Appearance & Language:
  • Appearance: Toggle between Light and Dark modes.
  • Language: Select your preferred display language (English, 中文, Français, Español).
• Saving Changes: Tap the green [Save Settings] button at the bottom of the form to apply changes. Unsaved changes will be lost if you navigate away.

6.3 Managing Organization Membership

The Organization Card displays your currently connected EV host site. To disconnect your driver account from your current site host, tap [Leave Organization].

Prerequisites & Rules:

• Stop Active Sessions: You cannot leave an organization while actively charging. End all active sessions before proceeding.
• Loss of Privileges: Unsubscribing revokes member access rates and site-specific charging privileges.
• Quota Forfeiture: Any remaining organizational Quota balance is non-transferable and permanently forfeited.

Handling Remaining Personal Wallet Funds:

If you have personal funds remaining on your Wallet Card:

• Option A (Refund): Tap [Refund Wallet] within the prompt to request a return of unused personal funds.
• Option B (Forfeit): Tap [Forfeit Balance] and type FORFEIT in the confirmation popup to surrender remaining personal funds.
• Zero Balance (0.00): If your wallet balance is 0.00, type LEAVE in the confirmation prompt to exit.

6.4 Customer Support Access

Scroll to the Support Card and tap [View Support Contact] to view contact emails, phone numbers, and help documentation provided by your site operator and SimpliPlug support.

7.1 Overview & Charging Lifecycle

There are 5 stages in the SimpliPlug charging process:

1. Start Charging Page
2. Vehicle Connection & Preparing State
3. Payment Authorization Hold (for Pay Per Session)
4. Active Live Charging
5. Finishing & Charge Complete

7.2 Step 1: Start Charging Page

Access this page by scanning a station QR code or selecting a saved station from your dashboard.

Station & Hardware Details:

• Header: Displays site name, logo, charger name (e.g., Charger A11), street address, and plug type (e.g., J1772, CCS, NACS).
• Saved Chargers: Tap [Saved to My Chargers] to pin (maximum 5 saved stations). Pinning a 6th station removes the oldest saved charger.

Payment Source Selection:

Pricing Breakdown & Session Forecast:

• Current Rate: Active tariff (e.g., $0.30/kWh flat or Time-of-Use rate).
• Charging Service Fee: SimpliPlug's fee for the charging service, applied as an electricity mark-up or a network fee.
• Idle Fee: Penalty for occupying a charger after charging stops (e.g., $5.00/hour after a 30-minute grace period).
• Session Forecast: Real-time start and completion time estimates calculated based on full vehicle battery charge (configured in Settings) and charger speed (kW). (Note: Level 2 chargers do not have two-way communication to read actual real-time battery state-of-charge from the vehicle).

Optional Pre-Session Configurations *:

• Set Charging Limit: Stop charging automatically when reaching a set Target Cost ($).
• Schedule Start: Set a start delay or specific start time (e.g., 11:30 PM) for off-peak rates.

(Note: Both of the above features are subject to your organization administrator turning them on).

7.3 Step 2: Vehicle Connection & Preparing State

The system verifies physical cable connection before starting energy transfer.

• "Available" Status: Cable is unplugged. The [Start Session] button is disabled with prompt: "Vehicle not connected. Please plug in your vehicle first."
• "Vehicle Connected" Status: Cable is attached. Status changes to pulsing green Vehicle Connected, enabling the [Start Session] button.

7.4 Step 3: Pay Per Session Authorization Hold *

A temporary pre-authorization hold (e.g., $15.00) is placed on your card before charging begins. To prevent overshooting your pre-authorized limit, charging automatically stops as your running session cost approaches the hold amount. Because of this built-in safety buffer, your final charge will naturally be slightly lower than the total hold amount. Upon completion, you are billed only for the exact energy delivered, and any unused hold funds are immediately released.

7.5 Step 4: Active Live Charging Page

Primary Metrics Displayed:

• Energy Gauge: Live delivered energy (kWh).
• Session Stats: Elapsed time (hh:mm:ss), current cost ($), and current charge rate (kWh).
• Power Output (kW): Live power rate and port capacity rating.
• Voltage (V) & Current (A): Line voltage and current draw.

Live Charge Limit Adjuster *:

You can dynamically change the monetary limit during a session. Drag the Charge Limit slider and tap [Update Limit] to adjust spending caps mid-session.

Remaining Time Calculation:

Remaining time estimates are calculated based on achieving a full battery charge or reaching the target cost limit at the current charging rate.

7.6 Step 5: Finishing & Charge Complete State

Charging stops automatically when monetary target limits are reached, current draw drops below a cutoff threshold (6A or 12A depending on admin configuration), or when manually stopped by the driver.

• Displays prompt: "Charge Complete — Please unplug the cable".
• Releases physical cable lock on applicable hardware.

Short Session Exemption:

Sessions lasting under 2 minutes OR delivering under 0.1 kWh incur no charge. (Default threshold quantities can be changed by organization admin).

Session Summary Breakdown:

Tap Session Total to inspect cost breakdown:

• Electricity: Base energy cost (kWh × Rate).
• Charging Service Fee: Service fee charged by SimpliPlug.
• Idle Fee: Parking penalty fees accrued post-charging.

Automatic Exit:

Unplugging the cable updates station status to Available and redirects back to the dashboard.